Introduction

Oakridge Media Group ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Oakridge Media Group is the data controller for your personal information. You can contact us at:

Contact Details:

Email: oakridgewebdev@gmail.com
Phone: +44 7455469299

2. Information We Collect

2.1 Information You Provide

Contact information (name, email address, phone number)
Company information and business details
Project requirements and preferences
Payment and billing information
Communications and correspondence with us

2.2 Information We Collect Automatically

IP address and location data
Browser type and version
Pages visited and time spent on our website
Referral sources and search terms
Device information and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. These include:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand website usage
Marketing cookies: Enable targeted advertising (with consent)
Preference cookies: Remember your settings and preferences

3. How We Use Your Information

We process your personal data for the following purposes under UK GDPR:

Contract performance: To provide our web design and development services
Legitimate interests: To improve our services and communicate about our business
Legal obligations: To comply with tax, accounting, and legal requirements
Consent: For marketing communications and analytics (where required)

4. Legal Basis for Processing

4.1 Contractual Necessity

Processing necessary to perform our contract with you or take steps before entering into a contract.

4.2 Legitimate Interests

Processing necessary for our legitimate business interests, such as improving services, security, and business communications.

4.3 Consent

Where you have given clear consent for specific processing activities, such as marketing communications.

5. How We Share Your Information

We may share your information with:

Service providers: Third-party companies that help us provide our services (hosting, analytics, payment processing)
Professional advisors: Lawyers, accountants, and other professional services
Legal authorities: When required by law or to protect our rights
Business transfers: In connection with any merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to:

Provide our services and maintain our relationship with you
Comply with legal obligations (typically 6-7 years for business records)
Resolve disputes and enforce our agreements
Fulfill legitimate business purposes

Marketing data: We retain marketing communications consent until you withdraw it, and may retain contact information for up to 3 years after last contact for legitimate business interests.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: Request copies of your personal data
Right of rectification: Request correction of inaccurate data
Right of erasure: Request deletion of your data (subject to legal obligations)
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request your data in a portable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at privacy@oakridgemediagroup.co.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

SSL encryption for data transmission
Secure hosting with regular security updates
Access controls and staff training
Regular security assessments and monitoring
Secure backup and disaster recovery procedures

9. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or certification schemes approved under UK GDPR.

10. Complaints

If you have concerns about how we handle your personal data, you can:

Contact us directly at privacy@oakridgemediagroup.co.uk
Lodge a complaint with the Information Commissioner's Office (ICO):

ICO Contact Information:

Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you directly via email.

Questions About This Policy?

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.

Email Privacy Team Contact Us